There are two ways you can access your TalkTalk emails, via webmail which is located atapps.talktalk.co.uk or via a client/app on your smart device such as a phone or tablet and your computer. You'll need your email address and password to access webmail. If setting up a client/app, you'll also need the following settings.
Before changing your settings, we recommend that you back up your email data files on your device. For more information on how to do this check with your software/app provider's instructions. Our recommendation is to use IMAP rather than POP3 settings, as this will ensure a copy of your emails is retained on our Mail server, as well as on your local device.
Open TalkTalk webmail
| Setting | Value to use |
|---|---|
| Incoming Mail Settings | |
| Incoming mail server | mail.talktalk.net |
| Use SSL (for Apple iOS) | Set to ON (Green) |
| Security Type (for Android) | SSL/TLS or SSL |
| Encryption Method (for Windows/Mac Mail | SSL/TLS |
| Server Port (alldevices if using IMAP) | 993 |
| Server Port (all devices if using POP3) | 995 |
| Outgoing Mail Settings | |
| Outgoing mail server | smtp.talktalk.net |
| Use SSL for Apple iOS) | Set to On (Green) |
| Security Type (for Android) | STARTTLS or TLS |
| Encryption Method (for Windows) | STARTTLS |
| Server Port (all devices) | 587 |
setting up or changing your email on your devices
We've created operating system-specific guides for the most popular brands of devices and mail clients/apps used by our customers. For step-by-step instructions for anything not listed below, refer to your device's original setup guide or ask the community for help who's online 24/7, 365 days a year:
Before changing your settings, we recommend that you back up your email data files on your device. For more information on how to do this check with your software/app provider's instructions. Our recommendation is to use IMAP rather than POP3 settings, as this will ensure a copy of your emails is retained on our Mail server, as well as on your local device.
apple
Guide to help you set up or check email on an Apple iPhone, iPad or iPod, we recommend updating to the latest software.
iOS setup
android
Guide to help you set up or check email on an Android phone or tablet, we recommend updating to the latest software.
Android setup
windows mail
Guide to help you set up or check mail on your Windows device, using Outlook or Windows Mail.
Windows mail
mac mail
Guide to help you set up or check mail on your Apple Mac device. Using the apple mail client, Mac Mail.
Mac Mail
Device not listed above?
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MD5 email authentication
We no longer support Legacy MD5 authentication. However, we do have strong measures in place such as SSL/TLS.
TalkTalk Email Domains
Here's a list of all the TalkTalk email addresses:
| Email Domain | |
|---|---|
| dial.pipex.co.uk | pipex.com |
| dial.pipex.com | screaming.net |
| dial.pipex.net | solo.pipex.com |
| dsl.pipex.co.uk | talktalk.net |
| dsl.pipex.com | telco4u.net |
| homecall.co.uk | tinyonline.co.uk |
| homechoice.co.uk | tinyworld.co.uk |
| lineone.net | tiscali.co.uk |
| onetel.com | toucansurf.com |
| onetel.net | ukgateway.net |
| onetel.net.uk | worldonline.co.uk |
| oneteldsl.net | |
We no longer support Legacy MD5 authentication. However, we do have strong measures in place such as SSL/TLS. We're aware some of our customers have MD5password encryption set in place - to make sure your email serviceremains updated, can you please check your settings using the tips below? Wehave provided the settings you'll need inemail settings.
Remember that you can always access your messagesusingwebmail.
If you use the “Mail” application on iOS (iPhone/iPad) and have issues retrieving your emails, you need to check that you’re not using an MD5 password encryption in your settings. The MD5 password encryption has been superseded and we no longer support it.
To make sure you’re not using MD5, follow these steps:
- Open yourSettingsapp
- SelectAccounts & Passwords
- Select your TalkTalk Mail account in the list of accounts
- Select your TalkTalk email address
- SelectAdvanced
- SelectAuthentication
- Make surePasswordis selected (do not use “MD5 Challenge-Response”, “NTLM” or “HTTP MD5 Digest”)
If you switch from “MD5” to “Password”, please make sure you use SSL and Server Port 993 for IMAP (or 995 for POP) to maintain the maximum level of security
- SelectAdvancedin thetop left cornerof the screen
- SelectAccountin the top left corner of the screen
- SelectDonein the top right corner of the screen
If you use the Outlook application and have issues retrieving your emails, you need to check that you’re not using Secure Password Authentication (SPA) in your settings. SPA has been superseded and we no longer support it.
To make sure you’re not using SPA, follow these steps:
- In Outlook, access your account settings by going into the File menu and selectingAccount Settings
- Select your TalkTalk Mail account and click onChange
- Make sure thatRequire logon using Secure Password Authentication(SPA) checkbox is not ticked
- Click Next and FinishIf you deactivate “Secure Password Authentication”, please make sure you use SSL/TLS to encrypt your connection and port number 993 for IMAP (or 995 for POP) to maintain the maximum level of security (you can find those settings in More Settings=> Advanced).
If you use the “Thunderbird” application and have issues retrieving your emails, you need to check that you’re not using an “Encrypted password” in your settings. Using “Encrypted password” has been superseded and we no longer support it.
To make sure you’re not using “Encrypted password”, follow these steps:
- In Thunderbird, go to your TalkTalk Mail account and click onViews settings for this account
- SelectServer Settings, in the list on the left
- Make sure Normal passwordis selected as the Authentication method.
If you switch from “Encrypted password” to “Normal password”, please make sure you use SSL/TLS as the “Connection security” (together with Port 993 for IMAP or Port 995 for POP) to maintain the maximum level of security.
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